Untitled Document

The Leonardo Jewelers
Web Site E-Commerce Assurance & Terms and Conditions

Our Word:
For more than 50 years, our family has tradition of building trust with our customers and we will always stand behind our word. At the end of the day, without the trust of customers, we would not be able to continue with our successful history as a jeweler.

Quality of Items Sold:
All items sold by Leonardo Jewelers are new, not pre-owned or used (except those items from our Estate Collection). Leonardo Jewelers also prides itself in working with some of the most exquisite jewelry manufacturers available. The items we sell are of very high quality in finish, design and materials. The way we represent the item on our website is consistent with the item you will receive. Also, Leonardo Jewelers protects its customers by only selling items it is authorized to sell by the manufacturer. This is particularly important for watches. Our customers are assured that any watch purchased from us is fully guaranteed by the manufacturer, and not by a third party.

Service & Selection:
Leonardo Jewelers strives to give its customers a combination of value, beauty, and a high level of customer service. We will always do our part to stay on top of jewelry and watch trends so our customers can find their shopping experience with us fulfilling and exceptional.

Terms of Sale:
By placing an order on our website, you are offering to purchase a product from us. Orders are subject to availability and confirmation of the order and its price. Dispatch times may vary according to availability and delays resulting from postal delays or force majeure for which we are not responsible.
In order to place an order, you must be over 18 years of age and possess a valid credit or debit card that is acceptable to Leonardo Jewelers. When placing an order you are promising that all information provided by you is true and accurate, that you are at least 18 years of age, that you are an authorized user of the credit or debit card used, and that there are sufficient funds to cover the cost of the goods purchased.

The sale is not finalized until Leonardo Jewelers confirms that the product has shipped. Before finalizing a sale, Leonardo Jewelers must receive a credit card authorization and the funds for the sale must be captured by Leonardo Jewelers.

Pricing and Information Shown:
Leonardo Jewelers does its best to make sure all information shown on its website is priced and described correctly, including its availability. Occasionally, there may be mistakes on the price, description and availability of a particular product. Leonardo Jewelers will constantly attempt to fix these errors, but at times, these errors may unknowingly persist. Leonardo Jewelers reserves the right to update pricing, descriptive and availability information shown on our website. If we find an error, we will notify the customer as soon as possible before the order is shipped and finalized.

Return Policies:
To return purchased Merchandise for refund, store credit or exchange, please make sure that the Merchandise is not worn or used. Please send back the Merchandise, its associated receipt, all boxes, any enclosed brochures, certificates or other reports that may have been included with the Merchandise, warranty documents, or any parts associated with the purchased Merchandise (for example, bracelet links that were removed for proper fit). Please note: Returning Merchandise that has been worn or used cannot be returned or exchanged. We take very seriously our promise to customers that merchandise they purchase from us is new and has not been worn. As such, we must ensure that we can continue giving this promise to our customers.

Full refunds for returned Merchandise are permitted to the Original Purchaser within a seven (7) day period from the time the Merchandise is received by the customer. (The postmark on the returned goods must be within seven (7) days of said Merchandise's original receipt date.) The refund will be issued in the same form as the original payment to Leonardo Jewelers. In the event that a check or cash was used to pay for the Merchandise, the refund will be issued in the form of a check from Leonardo Jewelers to the Original Purchaser. Please allow 30 days for refund in the form of company check.

Merchandise not returned within seven (7) days as noted above, or given as a gift and returned by someone other than the Original Purchaser, will only be accepted for exchange or store credit within 14 days of said Merchandise's original receipt date. Such Merchandise cannot be returned for a refund. Please note: If the Merchandise has been worn or used, the item cannot be returned or exchanged for any reason.

Merchandise cannot be returned for a refund or exchanged for store credit if:

All returned items must be sent USPS registered mail or FedEx and insured to full value if shipped. Please mail all returned items to:

Leonardo Jewelers
Web Commerce Division
35 E. Front St.
Red Bank, NJ 07701

When returning Merchandise, please be sure to include your original receipt, and all items requested above. Also, please enclose the following information with the Merchandise: your full name, address, daytime phone number, and email address to ensure that refund or exchange is credited appropriately.

We Want Your Feedback:
Our customer's comments are critically important to us. We want to know what we are doing right and how we can improve our services. If you would like to give us feedback, please call 732-747-7880 or e-mail us at info@leonardojewelers.com.

Prohibitions:
Misuse of this website is prohibited. Prohibitions include intentionally transmitting or distributing viruses, trojan horses, worms, logic bombs or any other material with is malicious, harmful or considered offensive or obscene. Hacking into our website, corrupting its data, cause annoyance to other users, infringing upon the rights of other person’s property rights, using our site as a way to send “SPAM” or attempt to disrupt the functionality of computers or devices accessing our website is prohibited. We will report any breach to these prohibitions to the appropriate authorities, give these authorities your personal and relevant data, and these could constitute a criminal offense.

Leonardo Jewelers will not be liable for any loss or damage caused by a denial of service attack, viruses, or other technologically harmful material that may infect your computer or equipment, its programs, your data or other property due to the use of the Leonardo Jewelers website.

Intellectual Property
All software, contents (including images) made available through our website remains the property of Leonardo Jewelers and is protected by copyright laws. A visitor to our website may print, display, and store the content supplied by our website solely for personal use. None of the materials on our website can be used in connection with any other business or commercial enterprise.

Linking to the Leonardo Jewelers website is permissible as long as it is fair and legal and does not damage our reputation or takes advantage of it. The party linking to our website cannot do it in such a way as to suggest an association, an approval, or an endorsement on our part where it does not exist.

Copyright ©2000 - ©2013 Leonardo Jewelers. All rights reserved. Prices are subject to change without notice. Serving Monmouth county, Union county, Ocean county, Somerset county, Middlesex county, Hudson county, New Jersey, Staten Island, New York, Pennsylvania, and the United States.